FAQ
Booking
Section titled “Booking”Does the client have to confirm the booking by email? No. The booking is confirmed as soon as the client clicks confirm. The email is only a notice with the management link.
Does the client need an account? No. They enter a name and an email or phone. At least one contact is required.
A client says there are no free times, but we are open. Usually the staff member has no shift that day, or is not assigned the chosen service. Public hours on the site do not create free times; shifts do. Check the reason in Locations → Why are there no free times?, see Locations and publishing.
Can two people book the same time? No. When two people book the same time at once, only the first succeeds, and the second is offered other times.
A client lost their link. If they entered an email, the link is in the confirmation. If not, the team finds the booking in the panel and moves or cancels it for them.
How do I book a client who called? In Calendar add a booking and under How it was booked choose By phone. See Calendar and bookings.
Website
Section titled “Website”Do I need a website? No. The booking link works without a website. Put it on Instagram, your Google profile or in a message. You also get a ready-made firm page with a QR code for print. See Firm page and QR code.
Can a client pay a deposit in advance? Yes, if you turn on the deposit. The client pays with an IPS QR code, straight to your account. Tempact does not receive money, and the team marks the payment by hand. See Deposit.
Do you send SMS messages? Not yet. For now all messages to clients go by email, free of charge. SMS comes after the pilot.
I changed a price, but the site shows the old one. Check that you published the location. Changes are a draft until you click Publish location. After publishing, the site updates on its own, usually within a minute.
The booking dialog does not work on my site, but the link does.
The site’s domain is probably not in the site connection, or not written exactly, for example without https:// or without www. See Security and allowed sites.
Who builds a custom theme for us? Your website builder, as a partner, or we do on request. See How themes work.
A staff member has not accepted the invitation. Can clients book them? Not yet. A staff member appears in the calendar once they accept. If the invitation expired, send a new one. After assigning their location and services, publish the location again.
I work here too. Do I need a second account? No. In Account and team turn on I also work as staff. See An owner who also works.
How does a staff member take holiday when they have bookings? First move their bookings or give them to another staff member, then enter the absence. The panel does not allow an absence over existing bookings.
What if a staff member leaves? Deactivate them. They lose access at once, and their future bookings stay with you to reassign.
Data and subscription
Section titled “Data and subscription”What client data do you keep? Name, contact and bookings, plus booking statistics. We do not keep health data. See Privacy policy.
Can I export my clients? Yes. The owner can export clients and bookings at any time in Import and export.
What happens when the subscription ends? Data and existing bookings stay, but no new bookings can be made, online or by hand, until the subscription is on again. See Subscription and free pilot.