Locations and publishing
A location is one salon, studio or shop of your business. Each location has its own address, contact, hours, team and booking rules. Changing one location does not change the others.
Location fields
Section titled “Location fields”| Field | What it is for |
|---|---|
| Name | Tells locations apart, for example “Downtown” and “Riverside”. Clients see it when they choose a location. |
| City and address | Shown on your site, in the booking confirmation and in the Contact section. |
| Public contact | Phone and email that clients see. At least one is required. |
| Public hours | The opening hours written on your site. |
| Special dates | Closed days and changed hours for a specific date, such as public holidays. |
| Arriving at the location | A short note the client sees before confirming and in the confirmation, for example “Entrance from the courtyard”. |
| Time zone | Sets the time of every booking at the location. |
Public hours and shifts
Section titled “Public hours and shifts”These are two different things:
- Public hours are text the client reads on your site.
- Staff shifts decide when a booking is actually possible.
If your site says you are open on Saturday but nobody has a Saturday shift, clients will not see free times on Saturday. When hours and shifts do not match, the panel shows a warning with the date and a shortcut to fix it. Nothing changes on its own.
Draft and publishing
Section titled “Draft and publishing”Changes to a location and its price list are saved as a draft first. Clients do not see them until you click Publish location. Firm details (name, logo, description) are published separately with Publish firm, in Firm.
- Publishing one location does not publish drafts of other locations.
- After publishing, the site, dialog, sections and JSON update on their own, usually within a minute.
- Site connection shows whether a connected site displays the latest publication.
Bookings, shifts, absences and blocks are not published. They apply as soon as they are saved.
Published view shows exactly what clients see right now.
Booking rules
Section titled “Booking rules”Rules are set per location, in Locations. A new location starts with these values:
| Field in the panel | Meaning | Starting value |
|---|---|---|
| Slot step (min) | How often booking start times are offered | 15 |
| Notice (min) | How far ahead, at least, a client may book online | 60 |
| Advance booking (days) | How far ahead, at most, a client may book | 30 |
| Self-change until (min before) | Until when a client may move or cancel on their own | 720 (12 hours) |
Preparation time after a service is not a location rule. It is set for each service, see Services and prices.
Example: a haircut runs from 10:00 to 10:30 and the service has 5 minutes of preparation. The next start time offered with the same staff member is 10:45, because start times come every 15 minutes.
The team can book in the panel even within the notice period. Not even the owner can book over time that is already taken.
Why are there no free times?
Section titled “Why are there no free times?”In Locations the owner and lead staff member can check why a day, service or staff member has no free times. The panel shows the reason and how many start times were rejected: for example the location is closed, the staff member has no shift or is absent, everything is booked, or the date is too soon or too far ahead.
In the booking form the client sees a short message: “There are no free times for this choice. Try another date or staff member.”
Pausing online booking
Section titled “Pausing online booking”Sometimes new bookings must stop for a while, for example during renovation or sick leave. The owner can pause the whole firm, one location or one staff member. A lead staff member can pause their location or a staff member there. Staff members cannot pause.
- Enter an internal reason. It is required, and clients do not see it.
- Optionally write a message for clients. Without one, clients see “Online booking is temporarily unavailable. Please contact the salon.”
- Optionally choose when booking turns back on by itself.
During a pause:
- existing bookings stay, and reminders are still sent;
- clients can cancel their booking;
- new online bookings and moves are not possible;
- the team can still add bookings by hand in the panel.
A pause is not the same as a time block or an absence. It only closes online booking.
A new location
Section titled “A new location”When you add a location, use Copy settings from to copy an existing location, or choose Do not copy (empty price list). The new location starts as in preparation and has its own check and activation, as in Getting started. The Solo and Team plans include one location, and Studio includes two. Each additional active location is billed separately.